Shipping policy

Shipping Policy

At VELORA, we aim to process and deliver your order as quickly and smoothly as possible. Please review the information below before placing your order.

Order Processing

All VELORA orders are dispatched from Australia.

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During peak periods, promotional events or public holidays, processing times may occasionally take longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Within Australia

We currently ship to addresses within Australia.

Our standard shipping rates are:

Orders under $99: $10 Standard Shipping
Orders $99 or more: FREE Standard Shipping

Standard delivery is estimated to take 3–6 business days after dispatch.

Shipping charges and available delivery options will be displayed at checkout before payment is completed.

Delivery Times

Please note that the estimated delivery time does not include our 1–3 business day order processing period.

Delivery times are estimates only and may vary depending on your location, the shipping carrier, public holidays, severe weather, peak shopping periods or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed and assist with an appropriate solution.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law.

Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at support@discovermyvelora.com.

We will do our best to update your address before dispatch; however, we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.

If an order is returned to us because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply if the customer requests the order to be resent.

Unclaimed or Returned Parcels

If a parcel is returned to us because it was unclaimed, refused, or could not be delivered due to an incorrect or incomplete address provided at checkout, please contact us.

Where appropriate, we can arrange redelivery. Additional shipping charges may apply where the delivery failure was not caused by VELORA or the shipping carrier.

Delayed, Lost or Missing Parcels

If your tracking information shows an unusual delay or you believe your parcel may be lost, please contact us at support@discovermyvelora.com with your order number.

We will review the tracking information and, where appropriate, contact the shipping carrier to investigate.

If an order is confirmed as lost in transit, we will work with you to provide an appropriate resolution in accordance with applicable consumer law.

Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

Around the delivery location and any safe-drop areas
With other members of your household
With neighbours, building reception or property management, where applicable
Any delivery notification or tracking updates provided by the carrier

If you are still unable to locate the parcel, please contact us promptly at support@discovermyvelora.com so we can review the delivery information and assist you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at support@discovermyvelora.com with your order number and clear photos of the item and packaging.

We will review the issue and provide an appropriate resolution.

Your rights under the Australian Consumer Law are not affected by this policy.